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Shipping & Returns

Patagonia Provisions Shipping Policy

We are currently only shipping to the United States and US territories.

We do our best to process and ship orders within 1-2 business days. Please keep in mind that we get backlogged during the holiday season and it could take longer. If you have any questions about your order, please contact our friendly Customer Service (888-221-8208) and we'll be glad to help.

Please choose Free Shipping (if applicable) or Standard Shipping whenever possible for the least environmental impact.

Orders over $49 (before tax and shipping, and excluding gift cards) qualify for free ground shipping.


Free Shipping

Amount advertised on the website.* (Up to 6 business days) Ships in 1-2 business days.
Order Cost
Amount Advertised (before tax) Free

Standard Shipping

(Up to 6 business days) All US addresses. Ships in 1-2 business days.
Order Cost
$0 - $49.00 $7.00 Flat Rate

2-Day Delivery

(2 business days**) Physical addresses only. Not available for PO Box and APO/FPO addresses. Order must be placed by 10AM PST to ensure 2-Day delivery.
Order Cost
$0 - $48.99 $10
$49.00+ $17

Alaska & Hawaii

Standard Shipping
2-Day Delivery

Alaska & Hawaii

Order Cost
Standard Shipping $49.00+ Free
2-Day Delivery
$0 - $48.99 $10
2-Day Delivery $49.00+ $20

Terms + Conditions

* If your order meets or exceeds the amount advertised on the website, you qualify for free shipping. Choose the FREE delivery option (up to 6 business days) at checkout. This offer is valid for orders shipped to addresses in the United States and all US Territories only, not valid for international orders.

** 2-Day Delivery to Alaska and Hawaii may take three days.


Shipping Holidays

Patagonia Provisions and its carriers will not be shipping or delivering on:
New Year's Eve
New Year's Day
Martin Luther King, Jr. Day
Presidents' Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Day after Thanksgiving – Only Air and International packages will be delivered
Christmas Day

Additional Shipping Holidays

for those with PO/APO and FPO addresses:
Columbus Day
Veterans' Day

Patagonia Provisions Return Policy

Per our Good Food Guarantee, if you are not satisfied with one of our products at the time you receive it, or if one of our products does not perform to your satisfaction, you may return it to us for replacement or refund. Returns are accepted within 90 days of purchase.

Food Products

  • If you are not satisfied with one of our Food Products at the time you receive it, or if one of our products does not meet your expectations, you may contact Customer Service within 90 days of the purchase date for a refund.

    support@patagoniaprovisions.com  or (888) 221-8208
  • Refunds will be provided in the form of payment.
  • Unopened Food Products may also be returned at a Patagonia retail store.  If you have your receipt and the purchasing credit card, we will issue a refund to that card.  If you do not have your receipt, you will be issued a Patagonia Gift Card for the last known sales value for the returned item.
  • Shipping charges are refundable only if products were delivered late, damaged in transit, or if we sent the wrong product.

Dry Goods (non-food items)

  • If you are not satisfied with one of our Dry Goods (non-food) products, then you may return it to us for a refund.

Step One - Prepare Your Return

    • If you have the invoice or packing slip, include a copy with your returned item.
    • If you do not have the invoice or packing slip that came with your item, complete our printable Return Form.

Step Two - Mail Your Return

    • Send your paperwork and your items to:
Patagonia Provisions Returns
2460 Salashan Loop
Ferndale, WA 98248

 

  • Please be sure to ship the package with a carrier that can provide tracking and insurance. Patagonia cannot issue refunds for items lost during return shipment if proof of tracking is unavailable.
  • Refunds will be provided in the form of payment.
  • Dry Goods may also be returned at a Patagonia retail store.  If you have your receipt and the purchasing credit card, we will issue a refund to that card.  If you do not have your receipt, you will be issued a Patagonia Gift Card for the last known sales value for the returned item.
  • Shipping charges are refundable only if products were delivered late, damaged in transit, or if we sent the wrong product.  Shipping charges will be refunded in the form of original payment.

 

How long does the process take?

  • We will do our best to process your return within 5 business days from our receipt of your returned goods.  Keep in mind that we get backlogged during peak seasons and sales, so it may take longer during those times.
  • If the original purchase was made with a credit card, we will credit that card for the returned item(s) upon receipt.
  • For returns that do not have the original invoice, we will use the last known sale price for its value.